If for some reason (excluding Saturday delivery dates, strikes, blockades or natural disasters) a delivery attempt has not been made on your chosen day, Bizzy Bears will give you a £5 refund. Deliveries to some remote parts of Scotland will take up to 2 days, please check <here> for postcodes of areas affected by these rules. Refunds for late delivery to these areas will only be issued if enough time was allowed when ordering.

Damaged or Lost Goods Refunds
If your order does not arrive, arrives more than 1 day late or arrives damaged, Bizzy Bears will give a full refund. Damaged or lost orders must be reported to us within 7 days of the chosen delivery date. 

Complaints
We endeavor to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.